Request deletion of your Telani AI account

How to request deletion

1. Email info@telaniai.com with the subject “Telani AI account deletion request”.
2. Include the email address associated with your account and the name of your care organization. Send the request from your account email when possible.
3. Support will verify your identity and coordinate the request with your care organization where necessary. If you no longer have access to your account email, explain this in your request.

Do not send your password, PIN, medical records, or patient information in the email.

If the button does not open an email app, copy info@telaniai.com into your email service. Sending a request does not immediately delete your account.

Account and data covered by your request

Your request covers your Telani AI login, profile and contact information, and personal content associated with your account, including messages, uploaded files, and form submissions.

Some information may need to be retained for your care organization’s clinical record obligations, legal compliance, security, or fraud prevention. Deleting your account does not necessarily delete the care organization’s patient records or records shared with its care team.

Applicable retention periods depend on the record and the care organization’s obligations. During the request process, support will explain any information that must be retained, the reason and applicable retention period, and the expected completion time.

You can also request deletion of specific personal data without deleting your entire account. Describe the data in your email, without including medical details.

For more information about how data is handled, read our Privacy Policy.