Grow your PT practice with the #1 patient communication platform

Physical therapy software is a comprehensive practice management and patient engagement platform designed specifically for PT clinics, sports medicine practices, and rehabilitation centers. Unlike generic healthcare software, physical therapy software is optimized for the unique needs of PT practices—home exercise program (HEP) delivery and tracking, recurring appointment scheduling for treatment series, insurance verification for therapy benefits, outcome measurement tools (pain scales, ROM, functional tests), and patient compliance monitoring. The software streamlines everything from initial evaluation booking through discharge, helping PT practices reduce no-shows, improve treatment outcomes, get paid faster, and grow their patient base. Modern PT software replaces fragmented tools (separate scheduling, EMR, billing, patient communication apps) with one unified platform that connects clinicians, front desk staff, and patients in real-time.

Physical therapy software automates the entire patient journey from first contact to discharge. Key functions include: (1) Online appointment booking with recurring session templates for treatment plans (e.g., '2x/week for 6 weeks'), (2) Automated appointment reminders via SMS, email, and voice to reduce no-shows by 40-50%, (3) Home Exercise Program (HEP) delivery with video libraries of 500+ exercises that patients can access on their phones, (4) Exercise compliance tracking with automated reminders and patient self-reporting, (5) Real-time insurance eligibility verification showing PT benefits, visit limits, copays, and deductibles, (6) Clinical documentation with templates for initial evaluations, progress notes, discharge summaries, and outcome measures, (7) Billing and superbill generation with CPT codes pre-populated, (8) Patient engagement tools like automated pain scale check-ins, progress surveys, and milestone celebrations, (9) Referral management to track physician referrals and capture new patient sources, (10) Analytics dashboards showing cancellation rates, compliance metrics, revenue per patient, and clinical outcomes.

Your physical therapy clinic needs software if you're experiencing any of these challenges: (1) High no-show rates (15%+ missed appointments) costing you thousands in lost revenue monthly, (2) Front desk staff spending 2+ hours per day on appointment confirmations and insurance verifications, (3) Patients not completing their home exercise programs leading to slower recovery and poor outcomes, (4) Difficulty booking recurring appointments for treatment series (manually scheduling 12+ visits per patient is tedious), (5) Frequent insurance denials due to eligibility issues or incomplete documentation, (6) No visibility into patient compliance or treatment outcomes between visits, (7) Lost revenue from patients who disappear mid-treatment and never return, (8) Inability to accept new patients outside business hours (no online booking). Even small clinics (1-2 therapists) benefit from PT software because it automates tedious administrative tasks. Multi-location practices (3+ clinics) cannot scale effectively without software to manage complexity.

Yes! Telani integrates bi-directionally with all major physical therapy EMR systems including WebPT, Clinicient Insight, TheraOffice, ATOM, Prompt EMR, Raintree, and Net Health Therapy. Our integration syncs: (1) Patient demographics and contact information automatically, (2) Appointment schedules so patients see availability in real-time when booking online, (3) Treatment plans and exercise prescriptions to populate HEP delivery, (4) Insurance information and authorization details, (5) Clinical outcomes data (pain scales, ROM measurements, functional tests) collected via patient surveys, (6) Billing information to eliminate duplicate data entry. Integration setup typically takes 1-2 weeks, and our team manages the entire process including API configuration, data mapping, testing, and staff training. For clinics using standalone billing systems (Kareo, AdvancedMD), we offer custom integrations to ensure seamless data flow.

Telani reduces physical therapy no-shows through a multi-layered patient engagement strategy: (1) Automated appointment reminders sent via SMS 48 hours, 24 hours, and 2 hours before scheduled visits (timing is customizable), (2) Two-way texting allowing patients to confirm or request reschedule with a simple reply, (3) Waitlist management that automatically offers cancelled appointment slots to patients on standby, (4) Same-day appointment confirmations where front desk staff can see who hasn't confirmed and call them proactively, (5) Online rescheduling portal so patients can move appointments without calling (reducing friction), (6) Recurring appointment reminders for treatment series (e.g., 'You have 8 more visits in your care plan'), (7) Re-engagement campaigns for patients who missed appointments or dropped out mid-treatment. PT clinics using Telani report 40-55% reductions in no-shows, translating to $20,000-50,000 in recovered annual revenue for a typical 3-therapist clinic.

Yes! Home exercise program compliance is one of Telani's most popular features for PT clinics. Here's how it works: (1) Therapists prescribe exercises from a library of 500+ professionally filmed PT exercise videos (or upload custom videos), (2) Patients receive their HEP via secure message with embedded videos they can watch anytime on their phone, (3) Automated reminders prompt patients to complete their exercises at prescribed times (e.g., 'Time for your morning stretches!'), (4) Patients self-report completion with a simple tap or upload videos of themselves performing exercises for therapist review, (5) Therapists see compliance dashboards showing which patients are doing their exercises and which need encouragement, (6) Non-compliant patients automatically receive motivational messages or trigger a phone call from the clinic. PT practices using Telani's HEP tracking report 35-50% improvements in patient compliance, leading to faster recovery times, better outcomes, and higher patient satisfaction scores.

Physical therapy often requires treatment series (e.g., 2x/week for 6 weeks = 12 visits), and manually scheduling each appointment is time-consuming. Telani streamlines this with: (1) Recurring appointment templates where you select frequency (1x/week, 2x/week, 3x/week) and duration (4 weeks, 6 weeks, 8 weeks), (2) Patients choose their preferred days and times (e.g., 'Mondays and Thursdays at 3pm'), (3) The system automatically books the entire series and blocks those time slots in your schedule, (4) Patients receive a series overview showing all upcoming appointments, (5) Individual appointments within the series can be rescheduled without affecting the rest, (6) When the series is complete, the system prompts for re-evaluation or discharge. This eliminates the back-and-forth of 'scheduling your next 10 appointments' at checkout and ensures patients commit to their full treatment plan upfront. Many clinics see 25-30% better treatment plan completion rates with automated series booking.

Yes! Telani performs real-time insurance eligibility and benefit verification specifically for physical therapy services. When a patient books an appointment or calls for an evaluation, the system checks: (1) Active coverage status (is the patient currently insured?), (2) PT benefits and visit limits (e.g., 30 visits per calendar year, 20 visits remaining), (3) Prior authorization requirements (some plans require MD referral or pre-approval for PT), (4) Copay, coinsurance, and deductible amounts so you can collect correct payment upfront, (5) Out-of-network vs. in-network coverage if you're not contracted with their plan, (6) Specific exclusions (e.g., 'wellness PT' or 'maintenance therapy' may not be covered). Eligibility is verified before the first visit and automatically rechecked periodically to catch plan changes or exhausted benefits. This prevents surprise denials, reduces staff time spent on phone calls with insurance companies, and ensures you don't deliver uncompensated care.

Absolutely! Outcome measurement is critical for demonstrating treatment effectiveness, satisfying insurance requirements, and marketing your clinic. Telani automates outcome tracking with: (1) Automated pain scale surveys (VAS, NRS) sent before each visit to track pain levels over time, (2) Functional outcome questionnaires (Lower Extremity Functional Scale, Oswestry Disability Index, QuickDASH, etc.) delivered at evaluation, midpoint, and discharge, (3) Patient-reported outcome measures (PROMs) like satisfaction surveys and quality of life assessments, (4) Range of motion (ROM) and strength measurements logged by therapists after each visit, (5) Goal attainment scaling showing progress toward patient-specific goals, (6) Outcome dashboards with before/after comparisons and average improvement scores by condition. You can export outcome data for insurance reporting, accreditation reviews, marketing materials ('Our patients see an average 65% pain reduction in 8 visits'), and quality improvement initiatives. Many clinics use Telani outcomes data to negotiate better insurance contracts by proving superior results.

Yes, Telani is fully HIPAA-compliant and designed specifically for healthcare communication. Our compliance framework includes: (1) End-to-end encryption (AES-256) for all messages, exercise videos, and patient data in transit and at rest, (2) Business Associate Agreement (BAA) included with every subscription at no extra cost, (3) Role-based access controls ensuring only authorized staff can view patient information, (4) Complete audit logs tracking every message sent, read, and deleted with timestamps and user attribution, (5) Secure video storage for patient-submitted exercise videos and clinical documentation, (6) Multi-factor authentication (MFA) and single sign-on (SSO) integration, (7) SOC 2 Type II certification with annual third-party security audits, (8) Data residency in HIPAA-compliant data centers with redundant backups. We also comply with state-specific PT practice act requirements for patient communication and documentation. Your clinic is always audit-ready with Telani.

Telani pricing for physical therapy clinics is based on the number of active therapists and patient volume. Typical pricing models include: (1) Per-therapist-per-month subscriptions ranging from $99-199/therapist depending on features (basic communication vs. full practice management), (2) Per-patient-per-month models ranging from $3-8/active patient for high-volume clinics, (3) Flat-rate packages for single-location clinics ($299-599/month for unlimited therapists and patients), (4) Enterprise pricing for multi-location PT groups (5+ clinics) with custom features and dedicated support. All plans include unlimited messaging, appointment reminders, HEP video library, insurance verification, and HIPAA compliance. Implementation fees for EMR integration typically range from $1,000-3,000. Unlike legacy PT software with high upfront costs and long-term contracts, Telani offers month-to-month pricing with no commitments. Most clinics achieve ROI within 2-3 months through reduced no-shows, improved collections, and staff time savings.

Yes! The Telani patient mobile app (iOS and Android) is the primary way patients interact with your clinic between visits. Key features include: (1) Appointment scheduling and rescheduling from their phone, (2) Appointment reminders with one-tap confirm or reschedule, (3) Home exercise programs with video demonstrations, timers, and completion tracking, (4) Video upload so patients can record themselves doing exercises and submit for therapist feedback, (5) Direct messaging with their therapist or front desk for quick questions, (6) Pain scale and outcome measure surveys delivered automatically, (7) Billing and payment portal to view statements and pay copays, (8) Progress tracking showing their functional improvements over time. The app keeps patients engaged between visits, improves compliance, and reduces phone calls to your clinic. Many PT practices also use the app for telehealth visits, allowing therapists to conduct virtual check-ins for home exercise coaching or post-discharge follow-ups.

Yes! While Telani is primarily a patient engagement and communication platform, we offer billing support tools for PT clinics: (1) Automated superbill generation with CPT codes pre-populated based on visit type (initial evaluation, therapeutic exercise, manual therapy, etc.), (2) Copay collection reminders sent to patients before appointments, (3) Online payment portal where patients can pay copays, deductibles, and outstanding balances via credit card or HSA/FSA, (4) Insurance verification showing exact copay amounts so staff can collect correctly, (5) Outstanding balance tracking with automated payment reminders for patients who owe, (6) Integration with billing systems (Kareo, AdvancedMD, WebPT's billing module) to sync payment information. For clinics that do their own billing, Telani ensures you have accurate insurance information upfront, collect payment at time of service, and follow up on outstanding balances automatically—all of which improve cash flow and reduce accounts receivable.

Physical therapy clinics rely heavily on physician referrals, and tracking referral sources is critical for marketing and relationship-building. Telani's referral management includes: (1) Automatic referral source capture when patients book online ('How did you hear about us?'), (2) Physician referral tracking showing which doctors send you patients and how many, (3) Referral status workflows (referral received → appointment scheduled → evaluation completed → report sent back to MD), (4) Automated referral acknowledgment messages sent to referring physicians confirming appointment scheduling, (5) Progress report automation where therapists can send updates back to referring physicians at key milestones (after evaluation, midpoint, discharge), (6) Referral analytics showing conversion rates (how many referrals actually book vs. no-show), (7) Targeted outreach campaigns to re-engage physicians who haven't referred recently. Many PT clinics use Telani's referral data to identify their top referring physicians and build stronger relationships through better communication.

Yes! Many PT patients experience recurring issues (e.g., back pain flare-ups, post-surgical rehab needs, new injuries) and will return if proactively engaged. Telani's re-engagement campaigns include: (1) Automated check-ins sent 3, 6, or 12 months after discharge asking 'How are you feeling?' and offering to schedule a tune-up visit, (2) Seasonal campaigns (e.g., 'Spring training getting started? Make sure you're injury-ready') targeting athletes or active patients, (3) Condition-specific outreach (e.g., 'Patients with chronic low back pain often need periodic maintenance—let's check in'), (4) Birthday and milestone messages building rapport and reminding patients you're there when they need you, (5) Educational content delivery (exercise tips, injury prevention advice) keeping your clinic top-of-mind, (6) Referral requests targeting satisfied past patients who are most likely to recommend you. PT practices using Telani's re-engagement tools report 15-25% of annual revenue coming from returning patients who otherwise wouldn't have called.

Telani is designed for a wide range of physical therapy practices including: (1) Outpatient orthopedic PT clinics treating post-surgical rehab, sports injuries, chronic pain, (2) Sports medicine and performance facilities working with athletes and active individuals, (3) Pediatric PT clinics specializing in developmental delays, neurological conditions, and sports injuries in children, (4) Neurological PT practices treating stroke, Parkinson's, MS, and traumatic brain injury, (5) Pelvic floor PT clinics requiring sensitive, private communication with patients, (6) Hand therapy and occupational therapy practices with similar workflows to PT, (7) Multi-location PT groups and franchises (ATI, PT Solutions, Physiotherapy Associates affiliates), (8) Hospital-based outpatient PT departments, (9) Cash-pay PT practices that don't accept insurance and need streamlined payment collection. Any PT clinic struggling with appointment no-shows, poor HEP compliance, insurance verification challenges, or time-consuming administrative tasks benefits from Telani.

Most physical therapy clinics are fully operational on Telani within 2-3 weeks. Here's the typical implementation timeline: Week 1: Kickoff call with your dedicated implementation specialist to configure appointment types, HEP video library, insurance settings, and EMR integration scope. Days 3-5: EMR integration setup and patient data import (if applicable). Days 6-10: Staff training sessions for front desk, therapists, and billing staff via webinar or in-person. Days 11-14: Pilot phase with a subset of patients to test online booking, HEP delivery, and automated reminders. Days 15-21: Full clinic rollout with all patients receiving access to the mobile app and online portal. For multi-location PT groups, we stagger implementations by clinic to minimize disruption. Our team includes former PT clinic managers and therapists who understand your workflows and can adapt Telani to your existing processes. We also provide change management support to ensure high staff adoption and patient engagement.

Yes! Telani includes integrated video conferencing for virtual PT visits, which became essential during COVID-19 and remains popular for follow-up visits, home exercise coaching, and rural patient access. Telehealth features include: (1) One-click video calls initiated from patient appointments (no separate Zoom or Google Meet links), (2) Screen sharing so therapists can demonstrate exercises or review treatment plans, (3) Video recording (with patient consent) for documentation and post-visit review, (4) Real-time exercise coaching where therapists can watch patients perform movements and provide feedback, (5) Post-discharge virtual check-ins to ensure patients maintain progress, (6) Insurance verification for telehealth CPT codes to ensure you get paid for virtual visits. Many PT clinics use a hybrid model—in-person for initial evaluations and hands-on treatments, virtual for exercise progression, HEP coaching, and maintenance visits. This increases access for patients with transportation barriers and allows therapists to see more patients per day.

Absolutely! While Telani handles insurance verification and billing for traditional PT clinics, we also support cash-pay and membership models that are growing in popularity. Cash-pay features include: (1) Package pricing where patients purchase bundles (e.g., '10-visit package for $800'), (2) Membership billing with recurring monthly charges for unlimited visits or discounted services, (3) Online payment at time of booking so patients pre-pay for appointments, (4) Promotional codes and discounts for first-time patients or referral incentives, (5) Payment plans for high-cost services (e.g., 'Pay $200/month for 4 months'), (6) Revenue tracking showing cash collections vs. insurance reimbursements. Many hybrid clinics use Telani to manage both insurance patients and cash-pay clients in one system. Cash-pay practices benefit especially from online booking and upfront payment collection, which reduces administrative overhead and no-shows (patients who pay in advance are more likely to show up).

Yes! Telani's analytics dashboards provide real-time and historical data on clinic operations and therapist performance. Key metrics include: (1) Visits per therapist per day/week to track productivity and identify capacity, (2) No-show and cancellation rates by therapist, time slot, or patient demographics, (3) Average treatment plan duration and completion rates, (4) HEP compliance rates by patient, condition, or therapist, (5) Revenue per visit, revenue per patient, and total clinic revenue trends, (6) Patient acquisition sources showing which marketing channels drive the most bookings, (7) Patient outcomes by therapist (e.g., average pain reduction, functional improvement scores), (8) New patient conversion rates (how many evaluations turn into treatment plans), (9) Patient retention and drop-out rates. These metrics help clinic owners optimize scheduling, identify top-performing therapists, coach underperformers, and make data-driven decisions about marketing spend, staffing, and clinic hours. Reports can be exported for investor presentations, bank loans, or franchise reporting.