Scale your health system with enterprise-grade clinical communication

Hospital communication software is an enterprise-grade clinical messaging and workflow platform designed specifically for multi-facility health systems, academic medical centers, and integrated delivery networks. Unlike generic messaging apps, hospital communication software integrates with EHR systems (Epic, Cerner, Meditech), automates clinical workflows (lab results, critical values, sepsis alerts), and provides role-based messaging with on-call schedules and intelligent escalation. The platform replaces legacy paging systems, fragmented texting, and phone calls with a unified HIPAA-compliant communication layer that connects physicians, nurses, case managers, and support staff across all facilities in real-time.

Hospital communication software streamlines clinical workflows and care coordination across your entire health system. Key functions include: (1) Clinical messaging with role-based routing (e.g., 'cardiology on-call' instead of individual names), (2) Automated lab result and imaging alert delivery to ordering physicians with read receipts, (3) Critical value escalation that pages backup providers if primary contact doesn't respond, (4) Care team coordination for rounds, consults, and shift handoffs, (5) Discharge planning and post-acute follow-up workflows to reduce readmissions, (6) Integration with EHR systems to pull patient context into every message, (7) On-call schedule management so messages reach the right provider 24/7, (8) Analytics dashboards tracking response times, message volumes, and workflow efficiency by department and facility. Unlike paging systems, hospital communication software provides full audit trails, two-way conversations, and rich media sharing (images, PDFs, voice notes).

Your health system needs communication software if you're experiencing any of these challenges: (1) Physicians still using pagers with no accountability for who received or read messages, (2) Long delays between lab result availability and physician action (critical values sitting unread for 20+ minutes), (3) No visibility into provider response times or message delivery, (4) Care teams using personal cell phones and unsecured texting (HIPAA violation risk), (5) High readmission rates due to poor discharge coordination and lost-to-follow-up patients, (6) Specialists covering multiple facilities but no unified way to reach them, (7) Frequent Joint Commission citations for communication failures or delayed critical notifications, (8) Difficulty coordinating consults, transfers, and care transitions between facilities. Even single-facility hospitals benefit from communication software, but multi-facility systems see the most dramatic improvements in efficiency, safety, and readmission reduction.

Yes! Telani integrates bi-directionally with all major EHR systems used by hospitals, including Epic (Hyperspace, Haiku, Canto), Cerner (PowerChart, CareAware), Meditech Expanse, Allscripts, athenahealth, and CPSI. Our integration is HL7 FHIR-compliant and supports: (1) Automatic patient context embedding in messages (demographics, MRN, location), (2) Lab result and imaging alert routing based on ordering provider, (3) Critical value notifications with customizable escalation rules, (4) ADT feeds for real-time admission/discharge/transfer updates, (5) On-call schedule sync from EHR or separate scheduling systems (Amion, PerfectServe), (6) Single sign-on (SSO) using your hospital's identity provider (Active Directory, Okta). Integration setup typically takes 4-6 weeks including testing, and our team manages the entire process including HL7 interface development, FHIR API configuration, and end-user training.

Telani reduces readmissions through automated discharge coordination workflows that ensure nothing falls through the cracks. Here's how it works: (1) Discharge planning starts during the inpatient stay with case manager task lists (DME orders, home health referrals, PCP appointment scheduling), (2) Post-discharge follow-up calls are automatically scheduled and tracked—patients receive medication adherence checks, symptom monitoring, and education within 48-72 hours, (3) High-risk patients (CHF, COPD, sepsis) trigger enhanced monitoring protocols with daily check-ins, (4) Care transitions to SNFs, LTACHs, or home health include structured handoff communications with sending and receiving providers, (5) Red flag symptoms (shortness of breath, chest pain, uncontrolled blood sugar) automatically escalate to the care team for intervention before the patient ends up back in the ED. Hospitals using Telani's discharge coordination module report 25-30% reductions in 30-day readmissions for high-risk populations, translating to significant CMS penalty avoidance and improved star ratings.

Yes! Telani is designed as a complete pager replacement for hospitals and health systems. Unlike pagers, Telani provides: (1) Two-way messaging instead of one-way pages—providers can ask clarifying questions, request additional context, or delegate tasks without playing phone tag, (2) Rich media support for sharing images (wounds, EKGs, X-rays), voice notes, and PDFs, (3) Read receipts and delivery confirmation so senders know their message was received and acknowledged, (4) Intelligent escalation that automatically pages backup providers if the primary contact doesn't respond within a configurable time window, (5) Full audit trails for compliance and medicolegal protection, (6) Role-based messaging (e.g., 'cardiology on-call') that automatically routes to whoever is covering that service, eliminating the need to look up individual pager numbers. Many hospitals implement Telani in phases—starting with hospitalists or a single service line, then expanding system-wide once adoption is proven. We provide change management support and training to ease the transition from pagers to smartphones.

Telani's role-based messaging automatically routes messages to the correct provider based on who's on-call at any given moment. Here's how it works: (1) You import or manually create on-call schedules for each service line (cardiology, neurology, surgery, etc.) with shift start/end times and covering providers, (2) Staff members send messages to roles (e.g., '@cardiology on-call' or '@general surgery covering') instead of individual names, (3) Telani's routing engine checks the current schedule and delivers the message to whoever is on-call at that exact moment, (4) If the primary on-call doesn't respond within a configurable time window (e.g., 10 minutes), the message automatically escalates to the backup or attending, (5) When shifts change, messages automatically reroute to the new on-call provider with full context from previous conversations. This eliminates the need for nurses to look up who's on-call, reduces delays, and ensures 24/7 coverage. We integrate with popular scheduling systems like Amion, QGenda, PerfectServe, and TigerConnect, or you can manage schedules directly in Telani.

Yes, Telani is fully HIPAA-compliant and exceeds healthcare industry security standards. Our compliance framework includes: (1) End-to-end encryption (AES-256) for all messages, files, and patient data in transit and at rest, (2) Business Associate Agreement (BAA) included with every contract at no extra cost, (3) Role-based access controls (RBAC) ensuring only authorized personnel can view patient information, (4) Complete audit logs tracking every message sent, received, read, and deleted with timestamps and user attribution, (5) Remote wipe capabilities for lost or stolen devices, (6) Multi-factor authentication (MFA) and single sign-on (SSO) integration, (7) SOC 2 Type II certification with annual third-party audits, (8) Data residency in HIPAA-compliant data centers with redundant backups and disaster recovery. We also support state-specific privacy laws and Joint Commission standards for clinical communication and critical test result management. Your hospital is always audit-ready with Telani.

Implementation timelines vary based on the size of your health system and the complexity of EHR integrations, but most hospitals complete deployment in 6-12 weeks. Here's a typical timeline: Weeks 1-2: Kickoff call with your dedicated implementation team to define workflows, user roles, and integration requirements. Weeks 3-4: EHR integration development and testing (HL7 interfaces, FHIR APIs, ADT feeds). Weeks 5-6: On-call schedule import and role-based messaging configuration. Weeks 7-8: Pilot deployment with a single department or service line (often hospitalists or a specialty with high communication volume). Weeks 9-10: Iterative feedback and optimization based on pilot results. Weeks 11-12: System-wide rollout with staged department launches, staff training, and change management support. For multi-facility systems, we stagger implementations by site to minimize disruption. Our team includes clinical informaticists and former hospital administrators who understand your workflows and can adapt Telani to your existing processes, not the other way around.

Absolutely! Telani's analytics dashboards provide real-time and historical data on communication performance across your entire system. Key metrics include: (1) Average response time by provider, department, and facility—identify outliers and coach underperformers, (2) Message volume trends to predict staffing needs during peak hours (e.g., morning lab result delivery), (3) Critical value notification compliance—time from result availability to physician acknowledgment for Joint Commission reporting, (4) Escalation frequency—how often backup providers are engaged because primary contacts didn't respond, (5) Unread message rates and provider engagement scores, (6) Patient safety events related to communication delays (near misses, sentinel events). Reports can be exported for quality improvement committees, morbidity and mortality reviews, and peer review processes. Many hospitals use Telani data to set performance benchmarks (e.g., 'all critical labs acknowledged within 15 minutes') and track improvement over time.

Yes! Multi-facility health systems rely on Telani to coordinate care across hospitals, outpatient clinics, and post-acute partners. Key features include: (1) Cross-facility consult requests—send a consult to 'cardiology on-call at Downtown Campus' or 'neurosurgery at Regional Medical Center' from anywhere in the system, (2) Patient transfer workflows with structured handoff communications (accepting physician, bed assignment, transport logistics), (3) Centralized directories showing provider presence across all facilities—see who's available at which site in real-time, (4) Specialty coverage pooling—allow specialists to cover multiple facilities without needing separate accounts or logins for each site, (5) System-wide analytics comparing communication performance across locations. This is especially valuable for academic medical centers with community hospital affiliates, trauma networks with transfer agreements, and accountable care organizations (ACOs) coordinating across independent facilities.

Telani pricing for hospital systems is customized based on the number of licensed users (physicians, nurses, case managers), facilities, and EHR integrations required. Typical pricing models include: (1) Per-user-per-month subscriptions ranging from $15-50/user depending on volume (larger systems get volume discounts), (2) Enterprise site licenses for health systems with 500+ users, offering unlimited users at a fixed annual cost, (3) Implementation fees covering EHR integration, on-call schedule setup, and training (typically $25,000-100,000 for multi-facility systems), (4) All plans include unlimited messaging, HIPAA compliance, BAA, and 24/7 support. Unlike legacy paging services that charge per-page or per-device fees, Telani offers predictable flat-rate pricing. ROI is typically realized within 6-9 months through reduced readmission penalties, improved efficiency (less time hunting down providers), and pager contract elimination. We offer custom pricing proposals—contact us for a detailed quote based on your system's size and needs.

Telani is designed for enterprise healthcare organizations including: (1) Multi-facility hospital systems (3+ hospitals) needing unified communication across sites, (2) Academic medical centers with resident/fellow communication, teaching workflows, and cross-coverage, (3) Integrated delivery networks (IDNs) coordinating across acute, post-acute, and ambulatory settings, (4) Critical access hospitals transitioning from pagers to modern communication, (5) Specialty hospitals (cardiac, orthopedic, rehabilitation) with complex consult workflows, (6) Children's hospitals requiring pediatric-specific alert protocols, (7) Accountable care organizations (ACOs) managing population health across multiple provider organizations, (8) Telemedicine networks connecting remote specialists with rural hospitals. Any health system struggling with fragmented communication, high readmissions, or slow provider response times benefits from Telani. Single-facility community hospitals also use Telani, but multi-site systems see the greatest ROI.

Yes! Telani's clinical workflow automation includes configurable alert rules for time-sensitive conditions like sepsis, stroke, STEMI, and rapid response activations. Here's how it works: (1) Sepsis screening tools in your EHR (e.g., Epic Sepsis Model) trigger real-time alerts via HL7 interface, (2) Alerts are routed to the appropriate care team (hospitalist, ICU attending, rapid response nurse) based on patient location and on-call schedules, (3) Team members receive push notifications with patient context (vitals, lab values, location) and can acknowledge or escalate within the app, (4) If the primary provider doesn't respond within a configurable time window (e.g., 5 minutes for sepsis alerts), the system automatically escalates to the backup attending or charge nurse, (5) All actions are logged with timestamps for compliance and quality review. Many hospitals use Telani to meet Joint Commission requirements for critical test result management and have reduced time-to-antibiotic administration for sepsis by 30-40%.

Yes! The Telani mobile app is available for iOS and Android and is the primary interface for most clinical users. Key features include: (1) Secure messaging with patient context pulled from your EHR (name, MRN, DOB, location), (2) Voice and video calling for quick consultations or family conferences, (3) Image sharing for wound photos, EKGs, or radiology findings, (4) Task management with to-do lists, reminders, and handoff checklists, (5) On-call schedule visibility so you always know who's covering each service, (6) Push notifications for critical alerts (lab results, sepsis warnings, rapid response calls) that bypass Do Not Disturb, (7) Offline mode for low-connectivity areas (messages queue and send when reconnected). The app syncs in real-time with the web dashboard, so physicians can switch seamlessly between mobile and desktop. Many hospitals also deploy Telani on provider-owned devices (BYOD) with mobile device management (MDM) for security and remote wipe capabilities.

Telani automates lab result routing to ensure critical values reach ordering physicians instantly and meet Joint Commission notification requirements. The workflow includes: (1) Bidirectional EHR integration pulls lab results in real-time as they result in your laboratory information system (LIS), (2) Results are automatically routed to the ordering provider with patient context and flagged abnormal values highlighted, (3) Critical values (e.g., potassium >6.5, INR >5.0) trigger high-priority alerts with escalation rules—if the ordering provider doesn't acknowledge within a configurable time window (e.g., 15 minutes), the alert escalates to the attending, charge nurse, or rapid response team, (4) All acknowledgments are timestamped and logged for compliance documentation, (5) Providers can take action directly from the alert (order follow-up labs, modify medications, consult specialists). This eliminates the traditional 'lab calls the floor, floor pages the doctor, doctor calls back to floor, floor relays result' process that wastes 20-30 minutes per critical value.

Yes! Consult management is one of Telani's core use cases for hospital systems. The consult workflow includes: (1) Primary team sends a consult request to a specialty service (e.g., '@cardiology consult') with clinical question, urgency level, and patient context pulled from the EHR, (2) Request is routed to the specialist on-call for that service based on the current schedule, (3) Consultant receives push notification with patient information and can accept, request more information, or suggest an alternative specialist, (4) Both teams can communicate back-and-forth within a threaded conversation, eliminating phone tag and providing an audit trail, (5) When the consult is complete, the consultant marks it as closed and the requesting team is notified, (6) All consult requests are logged with timestamps for billing support (consult time documentation) and quality review (average time-to-consult by service line). This is especially valuable for academic medical centers where residents request consults from attendings or for health systems where specialists cover multiple facilities.

Telani offers comprehensive training and support designed specifically for hospital implementations: (1) White-glove onboarding with dedicated implementation specialists who understand clinical workflows, (2) Role-specific training sessions (physicians, nurses, case managers, pharmacists) delivered via webinar, on-site, or train-the-trainer models, (3) Video training library with short tutorials accessible anytime for new hires or refresher training, (4) 24/7 phone and email support with priority escalation for clinical emergencies, (5) Dedicated customer success manager for enterprise clients with quarterly business reviews, (6) Clinical informaticist consultation to optimize workflows and identify opportunities for automation, (7) On-site 'go-live' support during initial rollout—our team is physically present to troubleshoot issues and answer questions in real-time. Most hospitals report high user adoption (85-95% within 3 months) because Telani is intuitive and our training is tailored to how physicians and nurses actually work, not generic software training.

Hospitals using Telani see improvements in several HCAHPS domains by enhancing communication and care coordination: (1) 'Responsiveness of hospital staff'—faster provider response times (4 minutes vs. 45 minutes with pagers) mean patient needs are addressed more quickly, (2) 'Communication with doctors'—physicians have more time for bedside conversations when they're not playing phone tag or waiting for pages to be returned, (3) 'Discharge information'—automated discharge follow-up calls ensure patients understand their medications, follow-up appointments, and warning signs to watch for, (4) 'Care transition'—structured handoffs to home health, SNFs, or outpatient providers reduce post-discharge confusion and readmissions. One 6-hospital system reported a 12-percentile-point increase in 'communication with doctors' scores within 9 months of implementing Telani. Improved HCAHPS scores translate directly to higher CMS reimbursements under value-based purchasing programs.

Yes! Telani integrates with nurse call systems (Rauland, Hill-Rom, Ascom), patient monitoring systems (Philips IntelliVue, GE Healthcare), and bed management platforms (TeleTracking, Central Logic) to create a unified alerting and escalation layer. Example integrations include: (1) Critical alarms from bedside monitors (code blue, ventricular tachycardia, apnea) are pushed to the care team's mobile devices via Telani, (2) Nurse call requests are routed to the assigned nurse's phone with room number and patient context, (3) Bed management alerts notify case managers and patient flow coordinators when beds become available for ED admissions or transfers, (4) All alerts are logged with response times for performance tracking and compliance. This is especially valuable for ICUs, telemetry units, and med-surg floors where alarm fatigue is a patient safety concern. Telani's intelligent routing ensures high-priority alerts reach the right person instantly while filtering out non-critical notifications.