Grow your home health agency with smarter care coordination

Home health software is a comprehensive care coordination and workflow management platform designed specifically for home health agencies, home care providers, and visiting nurse associations. It streamlines scheduling, visit coordination, clinical documentation (including OASIS assessments), care team communication, billing, and compliance management. Unlike generic healthcare software, home health software is optimized for the unique challenges of in-home care delivery—territory-based scheduling, mileage tracking, visit verification (EVV), Medicare/Medicaid compliance, and coordination across multiple disciplines (nursing, physical therapy, occupational therapy, speech therapy, social work). The software helps agencies manage high patient volumes, reduce no-shows, improve documentation quality, and get paid faster.

Home health software automates and simplifies the entire patient care journey from referral to discharge. Key functions include: (1) Visit scheduling and territory optimization to minimize clinician drive time, (2) Automated patient reminders via text, voice, and email to reduce no-shows, (3) Real-time visit tracking with GPS verification for EVV (Electronic Visit Verification) compliance, (4) Care coordination across disciplines—nurses, therapists, aides, and physicians all communicate in one platform, (5) Clinical documentation with AI-assisted OASIS assessment completion and customizable care plan templates, (6) Physician order management with verbal order confirmation workflows, (7) Insurance eligibility verification and authorization tracking in real-time, (8) Billing and revenue cycle management with automated claim scrubbing and denial prevention, (9) Family caregiver communication portal for updates and education, (10) Compliance tracking for Medicare Conditions of Participation (CoPs), state regulations, and accreditation standards.

Your home health agency needs software if you're experiencing any of these challenges: (1) High no-show rates (15%+ missed visits) costing you revenue and disrupting care, (2) Clinicians spending 2+ hours per day on documentation and phone calls instead of patient care, (3) Scheduling chaos with double-bookings, territory conflicts, and excessive drive time, (4) No visibility into visit completion status or clinician locations in real-time, (5) Frequent Medicare denials due to incomplete OASIS documentation or missing eligibility checks, (6) Care coordination breakdowns between nurses, therapists, and physicians leading to gaps in care, (7) Family complaints about lack of communication and care plan visibility, (8) Compliance issues with EVV requirements or state regulations. Even small home health agencies (5-10 clinicians) benefit from software because it automates tedious tasks, improves care quality, and protects revenue. Larger agencies (20+ clinicians) cannot scale effectively without software to manage complexity.

Yes! Telani integrates with all major home health EMR and billing systems, including Homecare Homebase (HCHB), WellSky (formerly Kinnser), MatrixCare, Axxess, Smartcare, AlayaCare, and CareVoyant. Our integration syncs: (1) Patient demographics and admission data automatically, (2) Visit schedules and assignments to keep clinicians' calendars up-to-date, (3) Clinical documentation (visit notes, assessments, care plans) to eliminate double data entry, (4) Physician orders and medication lists for care team reference, (5) Insurance eligibility and authorization status in real-time, (6) Visit completion timestamps for billing and EVV compliance. For agencies using standalone billing systems (Casamba, SnapWorx), we offer custom API integrations. Setup typically takes 2-3 weeks, and our team handles the entire integration process including data mapping, testing, and staff training.

Telani reduces no-shows through a multi-layered patient engagement strategy: (1) Automated visit reminders sent via text message 24 hours and 2 hours before scheduled visits, with customizable timing, (2) Voice call reminders for patients who don't confirm via text (e.g., elderly patients without smartphones), (3) Two-way messaging allowing patients to confirm, reschedule, or request different times without calling the office, (4) Same-day visit confirmation workflow where clinicians text patients 30 minutes before departure ('On my way!'), (5) Real-time rescheduling tools so coordinators can immediately fill last-minute cancellations, (6) Family caregiver notifications so adult children or spouses can help ensure patients are home for visits. Home health agencies using Telani report 35-45% reductions in no-shows, translating to significant revenue recovery and better continuity of care. Fewer no-shows also improve clinician productivity and morale.

Yes! Telani's intelligent scheduling engine includes territory-based route optimization that minimizes clinician drive time and maximizes billable visits. Here's how it works: (1) Territory assignments ensure each clinician covers a defined geographic area, (2) Visit clustering groups patients in the same neighborhood on the same day to reduce backtracking, (3) Real-time traffic and weather integration adjusts routes dynamically, (4) Same-day visit requests are routed to the nearest available clinician, (5) Mileage tracking logs every trip for reimbursement and IRS reporting. Agencies using Telani's route optimization report 30-40% reductions in drive time, translating to lower mileage reimbursements, reduced fuel costs, and improved clinician work-life balance (less time on the road, more time with patients and family). The system also factors in visit duration estimates, clinician skill sets, and patient preferences (e.g., 'prefers female nurse').

Yes! Telani is fully compliant with the 21st Century Cures Act EVV requirements for Medicaid-funded home health and personal care services. Our EVV solution captures all six federally mandated data elements: (1) Type of service performed, (2) Individual receiving the service (patient identity), (3) Date of service, (4) Location of service delivery (GPS coordinates or patient address), (5) Individual providing the service (clinician identity), (6) Time the service begins and ends (clock-in/clock-out timestamps). Clinicians clock in and out via the mobile app at the point of care, with GPS verification confirming they're at the patient's location. All EVV data is automatically logged and exportable for state Medicaid reporting. We also support telephony-based EVV for clinicians without smartphones and integrate with state-mandated EVV aggregators (Sandata, HHAeXchange) where required.

Telani streamlines OASIS (Outcome and Assessment Information Set) documentation through AI-assisted assessment completion and intelligent pre-population. Here's how it works: (1) OASIS Start of Care (SOC), Resumption of Care (ROC), Follow-Up (FU), and Discharge (DC) assessments are templated with all CMS-required data elements, (2) AI analyzes previous visit notes and suggests answers for assessment items based on documented patient status, (3) Clinical decision support flags inconsistencies (e.g., patient marked as independent with ADLs but requires assistance with bathing), (4) Integrated clinical guidelines suggest appropriate interventions and goals based on diagnosis and functional status, (5) Incomplete assessment alerts notify clinicians before visits to ensure all required data is collected, (6) Version control tracks OASIS changes and maintains audit trails for Medicare compliance. Nurses using Telani report 40-50% reductions in OASIS completion time, and agencies see higher OASIS accuracy scores on Medicare audits.

Absolutely! Home health agencies often coordinate care across five or more disciplines—skilled nursing (RN/LPN), physical therapy (PT), occupational therapy (OT), speech-language pathology (SLP), medical social work (MSW), and home health aides (HHA). Telani unifies all disciplines in one platform with: (1) Shared care plans visible to all team members with discipline-specific goals and interventions, (2) Interdisciplinary communication threads for each patient (e.g., PT can message nurse about fall risk concerns), (3) Visit coordination to prevent scheduling conflicts (e.g., don't schedule PT and OT on the same day), (4) Assessment sharing so therapists can review nursing notes before initial evaluations, (5) Discipline-specific documentation templates (nursing visit notes, PT progress reports, OT functional assessments, SLP swallow studies, MSW psychosocial assessments). This eliminates the 'silo effect' where disciplines work in isolation and improves care quality through true collaboration.

Telani pricing for home health agencies is based on the number of active patients and licensed clinicians. Typical pricing models include: (1) Per-patient-per-month subscriptions ranging from $8-20/patient depending on agency size (larger agencies get volume discounts), (2) Per-clinician-per-month subscriptions ranging from $50-100/clinician for unlimited patients, (3) Enterprise pricing for multi-branch agencies with 100+ clinicians offering flat annual rates. All plans include unlimited messaging, HIPAA compliance, EVV, OASIS documentation tools, and integrations with major EMR systems. Implementation fees for EMR integration and training typically range from $5,000-15,000 depending on complexity. Unlike legacy home health software with high upfront costs, Telani offers affordable monthly pricing with no long-term contracts. Most agencies achieve ROI within 4-6 months through reduced no-shows, faster billing cycles, and improved clinician productivity.

Yes! The Telani mobile app is the primary tool for home health clinicians in the field. Available for iOS and Android, the app provides: (1) Daily visit schedules with patient addresses, phone numbers, and directions (integrated with Google Maps/Waze), (2) Patient care plans, medication lists, allergies, and recent visit notes for clinical context, (3) Two-way messaging with the office, physicians, and other team members, (4) Clinical documentation with voice-to-text for visit notes, assessments, and care plan updates, (5) Medication administration recording and vital signs capture (BP, pulse, SpO2, temperature, weight), (6) Photo documentation for wound care, home safety assessments, and medication reconciliation, (7) EVV clock-in/clock-out with GPS verification, (8) Mileage tracking for reimbursement. The app works offline in areas with poor cell coverage, syncing data when connectivity is restored. Clinicians can complete most documentation during or immediately after visits, reducing end-of-day charting time.

Telani performs real-time insurance eligibility and benefit verification through direct connections to Medicare, Medicaid, and major commercial payers. The verification process includes: (1) Medicare eligibility checks confirming Part A/B coverage, homebound status documentation, and physician certification validity, (2) Medicaid eligibility with state-specific program verification (e.g., waiver programs, managed long-term care), (3) Commercial insurance benefit verification including home health coverage limits, prior authorization requirements, and copay/deductible amounts, (4) Authorization tracking for plans requiring pre-approval with automatic alerts when visits approach authorization limits, (5) Homebound status documentation templates ensuring Medicare criteria are met and defensible on audit. Eligibility is checked at admission and automatically rechecked weekly to catch lapses in coverage. This prevents denials from 'patient not eligible' and ensures agencies don't deliver uncompensated care.

Yes! Home health agencies face Medicare denial rates of 10-15% on average, often due to incomplete documentation, incorrect coding, or eligibility issues. Telani reduces denials through: (1) Automated documentation validation that flags missing elements before claim submission (e.g., incomplete OASIS, missing physician signature, no homebound justification), (2) Real-time eligibility verification to confirm Medicare coverage before each admission, (3) Coding assistance with ICD-10 diagnosis suggestions based on clinical documentation, (4) Face-to-face encounter tracking to ensure physician visit requirements are met within timeframes, (5) Verbal order confirmation workflows with audit-ready timestamps and signatures, (6) Claim scrubbing that checks for common errors (invalid diagnosis codes, incorrect service dates, mismatched visit types), (7) Denial management dashboards tracking denial reasons and trends by payer and referral source. Agencies using Telani report 40-60% reductions in denial rates, translating to hundreds of thousands in recovered revenue annually.

Yes! Family involvement is critical for home health success, especially for elderly patients with cognitive impairment. Telani includes a family caregiver portal that allows adult children, spouses, or other caregivers to: (1) View upcoming visit schedules and receive notifications when clinicians arrive/depart, (2) Access care plans, medication lists, and physician orders (with patient consent), (3) Communicate with the care team via secure messaging to ask questions or report concerns, (4) Receive education materials tailored to the patient's conditions (diabetes management, fall prevention, wound care), (5) Track patient progress with functional status updates and goal achievement. This improves family satisfaction, reduces 'Where's the nurse?' phone calls to the office, and engages families as partners in care. For patients without involved family, Telani can send updates to healthcare proxies, social workers, or care coordinators.

Most home health agencies are fully operational on Telani within 4-6 weeks. Here's the typical implementation timeline: Week 1: Kickoff call with your dedicated implementation team to define workflows, user roles, territory assignments, and EMR integration scope. Week 2: EMR integration setup and patient data import (demographics, care plans, schedules). Week 3: Clinician training sessions (nurses, therapists, aides) via webinar or in-person, plus mobile app orientation. Week 4: Pilot deployment with a subset of patients and clinicians to test workflows and gather feedback. Week 5: Optimization based on pilot results—adjust templates, schedules, and communication protocols. Week 6: Full agency rollout with all clinicians and patients live on the platform. For larger multi-branch agencies, we stagger implementations by location to ensure smooth transitions. Our team includes former home health administrators and clinical experts who understand your workflows and can adapt Telani to your existing processes, not force you to change how you work.

Yes, Telani is fully HIPAA-compliant and designed specifically for healthcare communication. Our compliance framework includes: (1) End-to-end encryption (AES-256) for all messages, files, and patient data in transit and at rest, (2) Business Associate Agreement (BAA) included with every plan at no extra cost, (3) Role-based access controls ensuring only authorized team members can view patient information, (4) Complete audit logs tracking every message sent, read, and deleted with timestamps and user attribution, (5) Remote wipe capabilities for lost or stolen devices (critical for field staff), (6) Multi-factor authentication (MFA) and single sign-on (SSO) integration, (7) SOC 2 Type II certification with annual third-party security audits, (8) Data residency in HIPAA-compliant data centers with redundant backups. We also comply with state-specific privacy laws and support Medicare Conditions of Participation (CoPs) for communication and coordination of care. Your agency is always audit-ready with Telani.

Absolutely! Telani's analytics dashboards provide real-time and historical data on clinician performance and agency operations. Key metrics include: (1) Visits per clinician per day/week/month to identify high and low performers, (2) Documentation completion rates and average charting time to spot training needs, (3) No-show rates by clinician, patient, or referral source, (4) Drive time and mileage per clinician for reimbursement and efficiency analysis, (5) Visit duration analysis to ensure appropriate time is spent with each patient, (6) EVV compliance rates by clinician and payer, (7) Patient outcomes tracking (e.g., functional improvement, rehospitalization rates) tied to clinician assignments, (8) Revenue per clinician factoring in visit types, payer mix, and claim acceptance rates. These metrics help agencies optimize staffing, identify top performers for recognition, and coach underperformers. Reports can be exported for board meetings, investor presentations, or quality improvement initiatives.

Yes! While Telani is designed primarily for skilled home health and home care agencies, we also support hospice and palliative care providers with specialized features including: (1) Interdisciplinary Group (IDG) meeting coordination with automated agendas and visit summary reports, (2) Pain and symptom management tracking with real-time alerts for uncontrolled symptoms, (3) Family bereavement support workflows with automated follow-up after patient death, (4) Volunteer coordination for respite care and companionship visits, (5) Chaplain visit scheduling and spiritual care documentation, (6) Medication management for complex pain regimens (opioids, anxiolytics, antiemetics), (7) Medicare hospice benefit tracking with election forms, revocations, and level-of-care changes, (8) Crisis care and continuous home care visit coordination. Hospice agencies using Telani report improved IDG efficiency, better symptom control, and higher family satisfaction scores on after-death surveys.

Home health agencies require physician orders for all services, and care plans frequently change based on patient progress. Telani streamlines physician order management with: (1) Electronic physician order templates for all service types (skilled nursing, PT, OT, SLP, MSW, HHA), (2) Verbal order capture with nurse attestation, timestamps, and automatic routing to physicians for signature, (3) E-signature integration allowing physicians to sign orders electronically from any device, (4) Order renewal alerts notifying clinicians and coordinators when orders are expiring (e.g., 60-day certification periods), (5) Care plan modification workflows when patient status changes (e.g., new fall risk, medication change, functional decline), (6) Physician communication tools for quick questions or clinical updates without phone tag. All orders are timestamped and audit-ready for Medicare compliance. Many agencies also use Telani to coordinate with physician practices, sending visit summaries and care plan updates automatically.

Telani is designed for a wide range of home-based care providers including: (1) Medicare-certified home health agencies (skilled nursing, therapy, medical social work, home health aides), (2) Private duty home care agencies providing non-skilled companion care and personal care services, (3) Visiting nurse associations (VNAs) serving entire communities or counties, (4) Pediatric home health agencies specializing in medically complex children, (5) Hospice and palliative care providers, (6) Hospital-based home health programs (especially post-discharge care coordination), (7) Multi-branch agencies with regional or national operations, (8) Medicaid waiver programs (intellectual/developmental disabilities, brain injury, elderly waiver), (9) Private pay home care for wealthy clients seeking concierge service. Any agency struggling with visit coordination, documentation burden, billing delays, or compliance challenges benefits from Telani. We serve agencies ranging from 5 clinicians to 500+ across multiple states.