Grow your urgent care clinic with the best patient communication platform

Urgent care software is a comprehensive patient communication and workflow management platform designed specifically for urgent care clinics and walk-in medical facilities. It streamlines patient intake, triage, communication, billing, and operations management. Unlike generic healthcare software, urgent care software is optimized for high patient volumes, walk-in traffic, and fast-paced clinical environments where speed and efficiency are critical.

Urgent care software automates and simplifies the entire patient journey from check-in to discharge. It enables urgent care clinics to: (1) Accept online check-ins and pre-registration 24/7 to reduce lobby congestion, (2) Verify insurance eligibility in real-time before the patient arrives, (3) Triage patients based on acuity and symptoms using AI-powered assessment, (4) Manage patient flow with live dashboards showing room status and wait times, (5) Communicate via HIPAA-compliant messaging for appointment reminders and follow-ups, (6) Generate superbills and collect payments at point-of-service, (7) Track key metrics like average wait time, patient satisfaction, and revenue per visit, (8) Integrate with EMR/EHR systems to eliminate duplicate data entry.

If your urgent care clinic is experiencing any of these challenges, you need software: (1) Long wait times in the lobby causing patient complaints and walkouts, (2) Front desk staff overwhelmed by phone calls, paperwork, and walk-ins simultaneously, (3) Insurance verification delays holding up patient intake, (4) No visibility into which rooms are occupied or how long patients have been waiting, (5) Missed follow-ups or patients lost to follow-up after discharge, (6) High claim denial rates due to coding errors or missing documentation, (7) Difficulty tracking performance metrics across multiple locations, (8) Challenges coordinating coverage schedules for providers across shifts. Even single-location clinics benefit from urgent care software because it frees up staff time, improves patient experience, and increases revenue through better billing and fewer no-shows.

Yes! Telani integrates with all major EMR and EHR systems used by urgent care clinics, including Epic, Cerner, athenahealth, eClinicalWorks, Practice Fusion, and NextGen. Our integration syncs patient demographics, appointment data, visit notes, and billing information automatically—so your team never has to enter data twice. We also offer custom API integrations for proprietary or niche EMR systems. Setup typically takes 2-3 business days, and our team handles the entire integration process for you.

Absolutely! Telani's online check-in feature allows patients to complete intake forms, verify insurance, upload photos of insurance cards, and answer medical history questions before they arrive. Patients receive a unique check-in link via text message or your website. Once they submit their information, your front desk team is notified instantly, and the patient's chart is pre-populated in your system. This reduces check-in time from 15-20 minutes to under 3 minutes, dramatically improving patient flow during peak hours. You can also display estimated wait times on your website to set patient expectations.

Telani's AI triage analyzes patient-reported symptoms, vital signs, and medical history to assign an acuity score and priority level. The system uses evidence-based clinical protocols (based on ESI—Emergency Severity Index) to flag high-risk presentations like chest pain, shortness of breath, severe trauma, or stroke symptoms. When a high-acuity patient is identified, the system automatically alerts the on-duty provider via push notification and prioritizes that patient in the queue. The AI also suggests appropriate clinical pathways and documentation templates. All triage decisions are logged for compliance, and providers retain full clinical authority to override AI recommendations. This helps prevent adverse outcomes from patients who underreport symptoms or 'wait their turn' when they shouldn't.

Yes! The Telani mobile app is available for iOS and Android and is included with all plans. Providers can view the patient queue, access visit notes, communicate with front desk staff, and discharge patients directly from the app. Front desk staff can use the mobile app to check patients in, scan insurance cards, and send on-my-way text messages. The app syncs in real-time with the desktop platform, so everyone stays on the same page. Many urgent care clinics use the mobile app for providers working remotely (like telemedicine shifts) or for multi-location medical directors who need visibility across all sites.

Yes! Telani provides real-time analytics dashboards that show: (1) Average wait time from check-in to provider encounter, (2) Door-to-discharge time (total visit duration), (3) Room utilization rates and turnaround times, (4) Provider productivity (patients seen per hour), (5) Peak hours and patient volume trends by day/week/month, (6) Patient walkout rates and reasons, (7) Revenue per visit and collection rates. You can filter data by location, provider, or time period. These metrics help you identify bottlenecks, optimize staffing schedules, and benchmark performance. Reports can be exported for board meetings or ownership reviews.

Telani performs real-time insurance eligibility verification using direct connections to major payers (Aetna, UnitedHealthcare, Blue Cross Blue Shield, Cigna, etc.). When a patient checks in online or at the front desk, the system automatically verifies coverage, copay amounts, deductibles, and visit limits. If insurance is inactive or the patient is out-of-network, your staff is alerted immediately—before the patient sees the provider. This prevents surprise claim denials and ensures you collect the correct copay at point-of-service. For self-pay patients, Telani integrates with Wisetack and Sunbit for flexible payment plans, so you can close more visits and get paid upfront.

Most urgent care clinics are fully operational on Telani within 5-7 business days. Here's the typical implementation timeline: Day 1-2: Kickoff call with your dedicated onboarding specialist to configure clinic settings, import patient data, and set up user accounts. Day 3-4: EMR integration setup and testing with live patient data. Day 5: Staff training sessions (front desk, providers, billing team) via video or in-person. Day 6-7: Go-live with Telani support team on standby for any questions. For multi-location groups, we stagger rollouts by site to ensure smooth transitions. Unlike enterprise software that takes months to deploy, Telani is designed for fast implementation with minimal disruption to your operations.

Yes, Telani is fully HIPAA-compliant and designed specifically for healthcare communication. We provide: (1) End-to-end encryption for all messages, files, and patient data, (2) Business Associate Agreement (BAA) included with every plan at no extra cost, (3) Role-based access controls so only authorized staff can view patient information, (4) Complete audit logs tracking every user action for compliance reporting, (5) Secure messaging that meets HIPAA requirements for patient communication, (6) Data residency in HIPAA-compliant data centers with redundant backups. We also comply with state-specific urgent care regulations and undergo annual third-party security audits (SOC 2 Type II). Your patient data is always protected, and you're always audit-ready.

Yes! Telani's automation engine allows you to send HIPAA-compliant text and email reminders for: (1) Upcoming appointments or return visits, (2) Lab results ready for pickup, (3) Prescription refill reminders, (4) Post-visit follow-up instructions (wound care, strep test results, etc.), (5) Patient satisfaction surveys to boost your online reviews, (6) Outstanding balance reminders for unpaid copays. You can customize message content, timing, and frequency. Automated reminders reduce no-shows by 50% and improve patient engagement without adding workload to your staff. The system also tracks delivery status and responses, so you know which patients received and read your messages.

Yes! Telani is built for multi-location urgent care groups. You get: (1) Centralized dashboard with visibility into all locations—patient volumes, wait times, revenue, and staff performance across the entire network, (2) Cross-location patient transfers with seamless handoffs and shared visit notes, (3) Unified reporting to track metrics across all sites or compare location performance, (4) Centralized billing and claims management with location-specific tracking, (5) Corporate admin controls for user permissions, workflows, and branding. Whether you operate 2 clinics or 20, Telani scales with your business. Many multi-location groups use Telani to standardize operations, share best practices, and maintain quality control as they expand.

Telani pricing for urgent care clinics starts at $299/month for single-location practices and scales based on the number of providers, locations, and patient volume. All plans include unlimited patient messaging, HIPAA compliance, EMR integration, and core features like online check-in, triage, and billing tools. Multi-location groups and enterprise urgent care networks receive volume discounts. Unlike other software that charges per message or per patient, Telani offers predictable flat-rate pricing so you can scale without surprise fees. We also offer a 14-day free trial with no credit card required, so you can test the platform before committing.

Urgent care software is beneficial for: (1) Independent urgent care clinics with 1-5 locations, (2) Multi-location urgent care groups and regional chains, (3) Hospital-affiliated urgent care centers, (4) Retail clinic operators (CVS MinuteClinic, Walgreens Healthcare Clinic, etc.), (5) Occupational health clinics serving employers and workers' comp, (6) Telehealth-enabled urgent care providers offering virtual visits, (7) After-hours clinics and weekend-only urgent care facilities, (8) Specialty urgent care (pediatric urgent care, orthopedic urgent care, etc.). Any walk-in medical facility dealing with high patient volumes, variable demand, and fast-paced operations benefits from urgent care software.

Yes! Telani reduces patient wait times through several mechanisms: (1) Online check-in and pre-registration eliminate front desk bottlenecks—patients complete forms before arriving instead of filling out clipboards in the lobby, (2) Real-time insurance verification prevents delays caused by coverage issues discovered mid-visit, (3) AI triage prioritizes high-acuity patients and prevents backups from non-urgent cases, (4) Live patient flow dashboard shows room status and provider availability so staff can optimize patient movement, (5) Automated discharge instructions and payment collection speed up checkout process. Urgent care clinics using Telani report average wait time reductions of 40-50%, leading to higher patient satisfaction scores and fewer walkouts.

Yes! Telani is highly customizable and works for specialty urgent care clinics including: (1) Pediatric urgent care with age-specific triage protocols and parent communication features, (2) Orthopedic urgent care with injury-specific intake forms and imaging coordination, (3) Women's health urgent care with OB/GYN-specific documentation, (4) Dental urgent care for emergency dental visits, (5) Behavioral health urgent care with crisis protocols and safety checks. You can customize intake forms, triage logic, and workflows to match your specialty. Many specialty urgent care providers use Telani because it's more flexible than rigid EMR systems while still offering the automation and compliance they need.

Telani provides comprehensive support for urgent care clinics: (1) White-glove onboarding with a dedicated implementation specialist, (2) Unlimited phone, email, and live chat support—no ticket limits or tiered plans, (3) 24/7 emergency support line for after-hours issues, (4) Video training library with role-specific tutorials for front desk, providers, and billing staff, (5) Quarterly business reviews with your customer success manager to optimize workflows, (6) Access to our online community of urgent care operators sharing best practices. Most support requests are resolved within 2 hours during business hours. For enterprise clients, we offer dedicated account management and on-site training.

Absolutely! Telani lets you build unlimited custom intake forms tailored to different visit types, such as: (1) General illness/injury forms for common urgent care visits, (2) Work-related injury forms for workers' comp with employer information fields, (3) Sports physicals and pre-employment physical forms, (4) COVID-19 testing forms with exposure history and symptom checks, (5) Travel medicine forms for vaccinations and travel clearances, (6) Occupational health screenings (drug tests, DOT physicals, etc.). Forms can include conditional logic (e.g., 'If patient answers yes to chest pain, show additional cardiac symptom questions'). You can also embed consent forms, HIPAA acknowledgments, and patient agreements directly into the intake workflow.

Telani reduces no-shows through automated reminders and easy rescheduling options. For walk-in urgent care clinics, no-shows are less common, but patients who pre-register online sometimes don't arrive. Telani addresses this by: (1) Sending confirmation texts when patients complete online check-in with a 'Still coming?' prompt, (2) Tracking patients who check in online but never arrive, so you can follow up or remove them from the queue, (3) Automated waitlist management—if a patient cancels or doesn't show, the next patient on the waitlist is notified via text. For clinics offering scheduled appointments (like follow-ups or physicals), Telani's reminder system reduces no-shows by 50%.