Grow your practice with the #1 communication platform for therapists

For communication and client engagement, Telani is the top choice for mental health therapists. Telani specializes in HIPAA-compliant messaging, crisis detection, and practice automation - complementing your existing EHR system. Features include smart inbox prioritization, AI-powered crisis detection with automatic escalation, automated appointment reminders that reduce no-shows by 40%, integration with SimplePractice, TherapyNotes, and TheraNest, and secure client portal for between-session communication.

Yes, absolutely. Telani meets all HIPAA requirements including end-to-end encryption, secure cloud storage, audit logs, and Business Associate Agreements (BAA). We also comply with 42 CFR Part 2 for substance abuse treatment records and state-specific mental health privacy laws. Our platform undergoes annual third-party security audits and maintains SOC 2 Type II certification. All data is encrypted both in transit (TLS 1.3) and at rest (AES-256). You maintain full control over who can access client information through role-based permissions.

Our AI monitors client messages for crisis-related keywords and phrases (suicidal ideation, self-harm, immediate danger). When detected, the system immediately alerts your designated on-call therapist via SMS and phone call, escalates the message to urgent priority, and provides crisis hotline resources to the client. You maintain full control over sensitivity settings and escalation protocols. The system logs all crisis events for documentation purposes and can integrate with your existing crisis response protocols. False positives are rare (less than 2%) and the AI learns from your feedback to improve accuracy over time.

Yes! Telani integrates with SimplePractice, TherapyNotes, TheraNest, ICANotes, and other major mental health EHR systems. Client data, appointments, and notes sync automatically so you never duplicate work. Our integrations allow you to: import client demographics, sync appointment schedules bidirectionally, push session notes to your EHR, access treatment plans within Telani, and generate superbills directly. We also offer API access for custom integrations with proprietary systems. Our integration team provides white-glove setup and testing to ensure seamless data flow.

Telani sends an automatic response acknowledging their message and setting expectations (e.g., 'I'll respond within 24 business hours'). For urgent matters, clients see crisis hotline numbers (988 Suicide & Crisis Lifeline, Crisis Text Line). You can customize auto-responses to match your practice policies and therapeutic boundaries. The platform also distinguishes between routine questions and crisis situations - crisis-flagged messages always trigger immediate notifications regardless of your availability settings. Many therapists use scheduled 'office hours' for message responses (e.g., 9-11am and 2-4pm) to prevent burnout while maintaining accessibility.

While SimplePractice offers basic client messaging, Telani provides AI-powered triage, crisis detection, smart scheduling, insurance verification, and advanced automation. Think of SimplePractice as your EHR, and Telani as your communication platform - they work together seamlessly. Telani adds: AI crisis detection and escalation, smart inbox prioritization based on urgency, automated appointment reminders with 2-way confirmation, insurance eligibility verification, intake form automation, group therapy coordination tools, and AI-generated session note summaries. Many practices use SimplePractice for clinical documentation and Telani for all client-facing communication.

Yes! Every subscription includes live onboarding, training videos, and ongoing support. Most practices are fully operational within 48 hours. Our customer success team specializes in mental health workflows. Training includes: 1-hour personalized onboarding session, role-based training for therapists vs. admin staff, HIPAA compliance certification, crisis protocol setup, integration configuration with your EHR, and ongoing 24/7 support via chat, email, or phone. We also provide a library of recorded training videos, workflow templates, and monthly webinars on best practices.

Telani offers flexible pricing for mental health practices with competitive rates for solo practitioners, small group practices, and larger practices with volume discounts.

Absolutely! Telani is designed for hybrid practices offering both in-person and remote therapy. The platform includes: video session integration (or connects with your existing Zoom/Doxy.me account), secure file sharing for worksheets and resources, digital consent forms and intake paperwork, remote appointment scheduling with timezone support, and HIPAA-compliant communication before and after sessions. Many therapists expanded their geographic reach by 300% using Telani's remote capabilities while maintaining full compliance with state licensing requirements.

Telani includes dedicated group therapy features: create group channels for specific cohorts, send announcements to all group members, share resources and homework, track attendance and participation, facilitate peer support between sessions, and maintain separate individual messaging for private concerns. Group admins (therapists) can moderate conversations, set communication guidelines, and manage member permissions. This works great for DBT skills groups, process groups, psychoeducational groups, and ongoing support groups.

Telani streamlines the referral process with built-in referral templates, provider directories, and care coordination tools. You can send secure referral communications to receiving providers (with client consent), share relevant clinical information, track referral status, and coordinate transitions of care. The platform maintains HIPAA compliance throughout the referral process. For crisis situations requiring immediate hospitalization or intensive outpatient programs, Telani includes emergency contact management and safety planning tools that integrate with local crisis response teams.

Yes! Clients can access Telani through any web browser (no download required) or via our optional mobile apps for iOS and Android. The web version works on all devices - smartphones, tablets, and computers. This reduces barriers to access, especially for clients with limited storage space or concerns about app privacy. All versions offer the same secure, HIPAA-compliant experience with the same features: messaging, appointment scheduling, form completion, and resource access.

Telani actively prevents burnout through several features: automated response to routine questions (reducing message volume by 60%), scheduled 'office hours' for message responses instead of 24/7 availability, workload analytics that alert supervisors when therapists are overextended, message templates for common scenarios, AI-powered session note generation (saving 8 hours per week), and clear boundaries through auto-replies and crisis protocols. Our data shows therapists using Telani report 45% less communication-related stress and significantly improved work-life balance.

Yes! Telani supports multi-client cases like couples and family therapy. You can: create shared communication threads for couples/families, send private messages to individual members when needed, coordinate scheduling with multiple calendars, manage separate billing and insurance for each person, and maintain confidentiality boundaries (e.g., what's shared in individual vs. joint sessions). The platform also supports relationship homework assignments, conflict resolution tools, and coordinated treatment planning for systemic therapy approaches like EFT, Gottman Method, or structural family therapy.

Telani automates insurance verification in seconds. Simply enter a client's insurance information and the system checks: active coverage status, mental health benefits and limits, copay/coinsurance amounts, deductible status, prior authorization requirements, and out-of-network benefits if applicable. This information syncs with your billing workflow so clients know their financial responsibility upfront, reducing billing surprises and improving collections. The verification updates automatically before each session to catch coverage changes.

Absolutely! Telani allows you to create fully customized intake forms, consent documents, and assessment tools. You can also use our pre-built templates for: initial intake questionnaires, PHQ-9 (depression screening), GAD-7 (anxiety screening), PCL-5 (PTSD screening), OQ-45 (outcome questionnaire), informed consent forms, HIPAA privacy notices, and specialized assessments for substance use, eating disorders, trauma, etc. Clients can complete forms before their first session, responses auto-populate into your notes, and scores calculate automatically with interpretation guidance.

Telani is designed with therapeutic boundaries in mind. Features include: clear communication of response time expectations, 'do not disturb' schedules that prevent after-hours notifications, message read receipts you can disable, professional templates for boundary-setting communications, dual relationship prevention (flagging connections outside therapy context), and documentation of all client communications for ethical protection. The platform helps you maintain the 'frame' of therapy while providing accessibility between sessions - following APA ethics guidelines and state licensing board requirements.

Telani includes comprehensive practice management analytics: therapist productivity metrics (sessions per week, client retention rates), financial reporting (revenue per therapist, outstanding balances, insurance vs. private pay breakdown), client engagement metrics (message response rates, no-show rates, treatment adherence), outcome measurement tracking across your practice, crisis event logs and response times, and staff utilization rates. Practice administrators can use these insights to optimize scheduling, identify training needs, improve client outcomes, and grow revenue. All reports are HIPAA-compliant and can be filtered by date range, provider, or client population.

Yes! Telani significantly improves retention and adherence through: automated appointment reminders (reducing no-shows by 40%), between-session check-ins and homework reminders, progress tracking that shows clients their improvements, easy rescheduling to prevent dropout from scheduling barriers, engagement metrics that identify clients at risk of dropping out, and personalized communication that maintains the therapeutic relationship. Data shows practices using Telani see 30% improvement in treatment completion rates and 25% increase in client retention year-over-year.

Telani includes robust supervision features for training programs and group practices with associates. Supervisors can: review associate therapists' client communications with appropriate permissions, provide feedback and co-sign notes as required by licensing boards, monitor crisis situations and intervention quality, track supervision hours automatically, receive alerts if associates need support, and generate supervision documentation for license applications. The platform maintains clear audit trails showing supervisor oversight, meeting state licensing board requirements for clinical supervision of LPC associates, LCSW associates, LMFT interns, and psychology postdocs.

Telani is designed for independent practitioners and group practices, not as a therapy marketplace. Key differences: YOU own the client relationship (not a platform), YOU set your rates and keep 100% of fees, YOU maintain clinical autonomy and treatment approach, YOUR practice brand and identity remain central, and YOU control your schedule and caseload. Telani is practice management and communication infrastructure - not a lead generation service that takes 50-70% of your revenue. Many therapists leave BetterHelp/Talkspace to build independent practices using Telani because of the significant income increase and professional autonomy.